Shipping & Delivery Policy
Last updated on September 28th, 2025
1. Shipping Methods
International Orders
For international buyers, orders are shipped and delivered through:
- Registered international courier companies
- International speed post services
- Tracked shipping methods only
Domestic Orders (India)
For domestic buyers, orders are shipped through:
- Registered domestic courier companies
- Speed post services
- Reliable logistics partners
2. Delivery Timeline
Important: Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation. Delivery of the shipment is subject to Courier Company / post office norms.
3. Delivery Address
Delivery of all orders will be made to the address provided by the buyer during checkout. Please ensure:
- Complete and accurate address information
- Correct postal/ZIP code
- Valid contact phone number
- Accessible delivery location
We are not responsible for delivery failures due to incorrect or incomplete address information provided by the customer.
4. Digital Services Delivery
For our digital services (online courses, software, etc.):
- Delivery confirmation will be sent to your registered email ID
- Access credentials will be provided via email
- Course materials will be available in your account dashboard
- Download links will be sent for software and digital products
5. Liability and Responsibility
KASHGAR INTERNET PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Our Responsibilities
- Process orders within the specified timeframe
- Hand over packages to courier services
- Provide tracking information when available
- Ensure product quality and packaging
Courier Company Responsibilities
- Safe transportation of packages
- Delivery within their standard timelines
- Handling of packages with care
- Providing delivery updates
6. Tracking and Updates
We provide tracking information for all shipped orders:
- Tracking numbers via email and SMS
- Real-time delivery status updates
- Estimated delivery dates
- Delivery attempt notifications
You can track your order status through:
- Your account dashboard
- Courier company's website
- Our customer support team
7. Delivery Issues and Support
If you experience any issues with delivery or need assistance with our services, please contact our helpdesk:
Customer Support
Phone: 1204576068
Email: contact@kashgarecommarket.com
Business Hours: Monday to Friday, 9 AM to 6 PM IST
Common Delivery Issues
- Package not delivered within expected timeframe
- Incorrect or incomplete address
- Package damaged during transit
- Delivery attempts failed
- Missing or lost packages
8. Shipping Costs
Shipping costs vary based on:
- Delivery location (domestic vs international)
- Package weight and dimensions
- Shipping method selected
- Delivery speed requirements
Free shipping may be available for orders above certain thresholds. Please check the checkout page for current shipping offers.
9. Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy. Generally:
- Return shipping costs may apply
- Items must be returned in original condition
- Return requests must be made within specified timeframe
- Digital products may have different return policies
10. Company Information
KASHGAR INTERNET PRIVATE LIMITED
Registered Office: Flat no.206, Tower H, Krishna Elite Homes, Jalpura, Greater Noida West, Gautam Budha Nagar I.A. Surajpur Gautam Buddha Nagar Noida Uttar Pradesh India 201306
Contact: 1204576068
Email: contact@kashgarecommarket.com
Disclaimer: The above content is created at KASHGAR INTERNET PRIVATE LIMITED's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant's non-adherence to it.